The field-tested guide to the conversations that actually decide your career, drawn from thirty years in the trenches, not a corner office.
Most professionals are trained for the technical half of the job and left to figure out the human half alone. This is the book for the human half, not “just be kind and it works out,” but the hard-earned playbook for real people, real egos, and real politics.
Which is everyone. If your work runs through conversations, the human factor is your highest-leverage skill and the one thing no tool can outsource.
David Lask is a certified instructor who has spent over thirty years in IT and security, from the early days of helping people get online through enterprise leadership, and still picks up the occasional help-desk ticket. He leads on a simple creed: the moment you stop being willing to do the work, you lose the right to lead. The Human Factor is the playbook he wishes he’d had twenty years ago.
Start free, or get the whole thing for less than lunch.